Your Tech Solutions (YTS) - Terms & Service Agreement
1. Service Agreements
1.1 Diagnostic Services
• Diagnostic services are free if additional services are purchased.
• If no further services are requested, a diagnostic fee will apply.
• Diagnostic fees must be paid prior to returning the device if no additional service is authorized.
1.2 Abandoned Equipment Policy
• Any equipment left unclaimed for more than 40 calendar days will be considered abandoned.
• YTS reserves the right to dispose, recycle, or resell abandoned equipment at our discretion.
• A disposal fee may apply to cover handling costs.
• Customers will be provided with multiple reminders before equipment is deemed abandoned.
1.3 Payment Terms
• Full payment is due upon completion of services unless otherwise agreed in writing.
• Accepted payment methods: Cash, Credit/Debit Cards, and Electronic Payments.
• Late Fees:
○ $15 if payment is 15 days past due
○ $25 if payment is 30 days past due
• If payment is not received within 40 days, the equipment will be considered abandoned unless a payment plan is implemented.
• Any payment plans must be agreed upon in writing and are subject to interest and fees.
1.4 Warranty on Services
• 30-day warranty on all services rendered.
• Excludes new issues arising from misuse, hardware failures, software modifications, or water damage.
• The warranty applies only to the original issue addressed and does not cover any new or unrelated issues.
• Any warranty claims must be filed within the 30-day period from the completion of service.
1.5 Limitation of Liability
• YTS is not liable for incidental or consequential damages, including data loss, revenue loss, or downtime.
• Customers should back up their data before service.
• Data backup services are available for an additional fee.
• In the event of an unexpected failure, YTS will not be held responsible for any pre-existing conditions that contributed to the failure.
1.6 Estimates and Authorizations
• Cost estimates are approximations and may change based on actual findings.
• No additional work will be performed without customer authorization.
• Approval is required for any repairs exceeding the initial estimate.
• Verbal authorization via phone or electronic consent is acceptable for proceeding with services.
1.7 Environmental and Physical Damage Exclusions
• YTS is not responsible for damages from power surges, extreme temperatures, humidity, or natural disasters.
• Physical damage from drops, spills, or impacts is not covered under any warranty.
• Customers must disclose any pre-existing damage before service; failure to do so may void warranty coverage.
1.8 House Call Policy
• YTS reserves the right to decline or terminate a house visit if the environment is unsafe, unsanitary, or hazardous.
• Customers must ensure a safe and accessible workspace for our technicians.
• Technicians have the right to refuse service and leave the premises if they feel threatened or unsafe.
1.9 Service Turnaround Times
• Turnaround times are estimates and not guaranteed.
• Delays may occur due to parts availability, manufacturer delays, or unforeseen technical challenges.
1.10 Right to Modify Services
• YTS reserves the right to alter or discontinue services without prior notice.
• Any modifications to services will be communicated in advance when possible.
1.11 Remote Support Authorization
• By requesting remote support, customers authorize YTS to access their device remotely.
• Remote support carries inherent risks, including data loss, system changes, and security vulnerabilities.
• Customers must back up their data before service and release YTS from liability for unintended consequences.
• Customers must remain available and responsive during remote service sessions to provide necessary access and approvals.
1.12 ISP Mediation & Third-Party Communications
• YTS may act as a liaison between customers and Internet Service Providers (ISPs) to assist with troubleshooting, service upgrades, or issue resolution.
• YTS does not guarantee service improvements, resolution timelines, or decisions made by ISPs.
• Customers acknowledge that YTS is not an ISP and does not control ISP policies, pricing, or service availability.
• YTS is not responsible for any service outages, delays, speed limitations, hidden fees, or contractual obligations imposed by the ISP.
• Customers authorize YTS to communicate with their ISP on their behalf and provide necessary account details if required.
• YTS is not liable for incorrect changes, ISP service cancellations, or unauthorized modifications that may result from miscommunication with an ISP.
1.13 Subscription Plan Agreement
• By enrolling in any subscription plan with YTS, the customer acknowledges and agrees to abide by this Terms & Service Agreement.
• Subscription-based services are subject to the same policies, limitations, and liability disclaimers outlined in this document.
• YTS reserves the right to update these terms at any time without prior notice.
• Customers enrolled in a subscription plan waive the need for a separate signature on this agreement, as acceptance of the plan constitutes agreement to these terms.
1.14 Indemnification Clause
• Customers agree to indemnify and hold harmless YTS, its employees, and affiliates from any claims, damages, or legal actions resulting from the use of our services.
• This includes, but is not limited to, improper use of services, unauthorized modifications, and third-party interventions.
1.15 Force Majeure Clause
• YTS shall not be liable for any failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, government actions, natural disasters, cyberattacks, or technical failures.
• Customers acknowledge that service delays or interruptions may occur due to these events.