Privacy Policy
Frequently asked questions
Clear answers to common questions — because you deserve to know exactly how things work.
We collect only the information necessary to serve you better — like your name, contact details, device info, and service history.
Your data is encrypted, securely stored, and never sold to third parties.
We use trusted third-party processors for payments and limit access to authorized personnel only. You can also request to review or delete your data anytime after your service is completed
In short: Only if absolutely necessary — and even then, it’s rare.
We might share limited information with:
- Secure third-party services (like payment processors)
- Legal authorities if required by law
- Other providers if you give us explicit permission (for example, to coordinate a warranty claim)
We never sell or rent your information to anyone
You have full control.
If you want to review the information we have on file or request deletion of your data once your service is finished, just contact us.
(Keep in mind: In some cases, we may need to retain basic information for legal compliance or warranty purposes.)
Privacy Policy
Your Trust Means Everything to Us
At Your Tech Solutions (YTS), we believe that privacy shouldn’t be confusing, intimidating, or buried in complicated legal talk. We want you to feel confident that your information is handled with care, honesty, and respect — because that’s exactly how we would want to be treated ourselves.
Here’s the plain and simple version of how we handle your information:
What We Collect
When you work with us, we might ask for some basic information:
- Contact Info like your name, phone number, email, and address
- Device Details like make, model, and serial number
- Service Info like what issues you’re experiencing and what services we provide
- Payment Info (only processed securely — we don’t store your credit card numbers)
We collect only what we need to get the job done right — no more, no less.
How We Use Your Info
We use the information you share with us to:
- Fix, upgrade, or support your devices
- Keep you updated on service progress
- Process payments safely
- Maintain accurate records for warranty, billing, and service history
- Improve our services and ensure we’re doing our best
We never sell or rent your information. Period.
How We Keep Your Info Safe
We take your privacy and security seriously:
- Sensitive data is encrypted when stored or transmitted.
- Only authorized team members have access to your information.
- Payments are handled through trusted, secure third-party processors.
- We retain information only as long as necessary to fulfill services or meet legal requirements.
When We Share (Rarely)
We only share your information when:
- It’s necessary to complete a service you requested (like processing a payment securely)
- The law requires us to (such as a court order)
- You give us your clear permission
In every case, we aim to limit the information shared to only what's absolutely necessary.
Your Rights
You always have control over your information:
- You can ask us what information we have about you.
- You can request that we delete your information once services are completed (unless we’re legally required to keep it).
- You’re responsible for backing up your data before services (especially for services like OS wipes or major repairs, where data loss can happen despite our best efforts).
Changes to This Policy
We may update this policy from time to time as needed. If we make any major changes, we’ll update our website and let you know.
Questions?
If you have any questions about your privacy or how we handle your data, just reach out:
📞 Phone: 385-256-1074
📧 Email: [email protected]
🌐 Website: https://your-tech-solutions.odoo.com
Quick Note:
By using our services, you’re agreeing to this Privacy Policy. We’re committed to earning your trust every step of the way.
Thanks for choosing Your Tech Solutions — where people come first, and tech comes second.